Month: January 2013

Friday Reading #9 (The from a train edition)

Heading north on the 19:55 train from St. Pancras. I have just attended the Design Of Understanding conference which was bloody marvelous. I am writing this using Internet Explorer 7 via the power of train wifi and under the influence of a little bit of alcohol. Broken links and fomatting errors aplenty I fear. eBook type thingy is here and the subscribe via email option will be posted later as I can’t get it to work on the train. IE7…why.

 

How To Kill A Bad Idea

“Contrast that with software. What are the criteria for evaluating software? Software doesn’t have mass. It doesn’t have shape. It doesn’t cast shadows. It has no edges. It has no size. You can’t pick it up. You can’t feel it. It doesn’t obey the laws of physics. It’s not really even there. Nothing is pushing back, saying, “That’s a bad idea; that won’t work; that’s going to burn someone or hurt someone or make someone drop it or…” Almost none of the tools we’ve developed to evaluate physical objects apply to software”

 

The Happiness Machine

“In the last couple years, Google has even hired social scientists to study the organization. The scientists—part of a group known as the PiLab, short for People & Innovation Lab—run dozens of experiments on employees in an effort to answer questions about the best way to manage a large firm.”

 

The Singularity Has No Business Model

“From our perspective on this, Sterling’s take on the Singularity, and how it will come about, does not take into account the nature of exponential technology, and as such is clearly missing the boat. As countless comments and the economy itself tells, there is a massive business potential in the development of artificial intelligence, and if we simply track Moore’s Law to the number of bits in the human brain, we will definitely hit the potential for greater-than human abilities computationally in the periods Kurzweil outlines in his book, The Singularity Is Near”

 

Google and the future of search: Amit Singhal and the Knowledge Graph

“Search will be included in people’s brains,” said Page of their ambition. “When you think about something and don’t really know much about it, you will automatically get information.”

 

Corporate Hackathons: The Fine Line Between Engaging and Exploiting 

“Don’t get me wrong, I’m not writing a manifesto here. I’m not making a stand against coding competitions, hackathons, or code fests. I think they’re great when they’re held for the greater good or for the benefit of the participants themselves. But I think it’s a little lame when a big corporation tries to leverage this model in order to advance their own brand without giving all the participants something worthwhile. I don’t think they’re being evil or unethical. Just lame.”

 

There is No Spoon: The Construct of Channels 

“Let’s start with the recognition that channels aren’t a place that customers are at in any point in time. Customers don’t think in terms of channels in their mental model. They think about their experience, the sum of all their interactions across time with a product or service. Customers think about their goals, and not whether they are traversing a landscape of channels to accomplish that goal.”

 

It’s the Moral Thing To Do

“Walter urgently needs a way to explain to his family where he’s getting two hundred thousand dollars for an operation to give him a long-term reprieve from cancer. We already know his pride made him reject an offer to cover the costs made by old friends who’ve become rich as legal chemistry entrepreneurs. Now it turns out that his amour propre is deeper and more perverse; for Walter, it’s not enough to refuse charity. He wants the impossible, to conceal from his family that he’s cooking meth, but at the same time to get them to understand that he made the money by his own sweat and wits.”

Friday Reading #8

Last weekend a 26 year old took his own life. I did not know him and I was not familiar with his work but plenty of people did know him and they have written some wonderful things about him that made me wish I did. His name was Aaron Swartz.

‘When I was a kid, I thought a lot about what made me different from the other kids. I don’t think I was smarter than them and I certainly wasn’t more talented. And I definitely can’t claim I was a harder worker — I’ve never worked particularly hard, I’ve always just tried doing things I find fun. Instead, what I concluded was that I was more curious — but not because I had been born that way. If you watch little kids, they are intensely curious, always exploring and trying to figure out how things work. The problem is that school drives all that curiosity out. Instead of letting you explore things for yourself, it tells you that you have to read these particular books and answer these particular questions. And if you try to do something else instead, you’ll get in trouble. Very few people’s curiosity can survive that. But, due to some accident, mine did. I kept being curious and just followed my curiosity.’

Wise words to live by from a 26 year old. He was facing 35 years in jeal for the heinous crime of downloading academic journals and publishing them on the web. He was setting knowledge free. Some things are very broken in this world.

 

Prosecutor as Bully

“Aaron had literally done nothing in his life “to make money.” He was fortunate Reddit turned out as it did, but from his work building the RSS standard, to his work architecting Creative Commons, to his work liberating public records, to his work building a free public library, to his work supporting Change Congress/FixCongressFirst/Rootstrikers, and then Demand Progress, Aaron was always and only working for (at least his conception of) the public good. He was brilliant, and funny. A kid genius. A soul, a conscience, the source of a question I have asked myself a million times: What would Aaron think? That person is gone today, driven to the edge by what a decent society would only call bullying. I get wrong. But I also get proportionality. And if you don’t get both, you don’t deserve to have the power of the United States government behind you.”

 

Why companies fail – the rise and fall of HMV

“For some time we had felt the tides of change coming for HMV and here was our perfect opportunity to unambiguously say what we felt. The relevant chart went up and I said, “The three greatest threats to HMV are, online retailers, downloadable music and supermarkets discounting loss leader product”. Suddenly I realised the MD had stopped the meeting and was visibly angry. “I have never heard such rubbish”, he said, “I accept that supermarkets are a thorn in our side but not for the serious music, games or film buyer and as for the other two, I don’t ever see them being a real threat, downloadable music is just a fad and people will always want the atmosphere and experience of a music store rather than online shopping”.”

 

Senior Management and the web. A lost cause?

“I certainly feel his pain and associate with his frustration. What is more, I know we are not alone. Most web teams working within large organisations are frustrated by how out of touch their superiors are and how little they value the web. However, moaning about the problem does not solve it. Surely there must be a way to help senior managers “get it.” After all it is not there fault. Senior management tends to be from a pre-web generation that has only come online grudgingly and often doesn’t feel overly comfortable with technology.”

 

Santander and Barclays Bank disclose the value of the customer experience

“By not thinking through the joining process Barclays made the already cumbersome online banking process even harder.  By allowing the job of online security swamp my need to easily/quickly access my account Barclays made it hard for me to access the core service that I had hired Barclays to provide.  By making it harder Barclays forced me to use the more costly Customer Services (call-centre) channel that I did not want to use.  So a poorly designed customer experience drove up costs for me (time and effort) and costs for Barclays (unnecessary calls coming into the call centres).”

 

Official – Much Modern Innovation Isn’t

“What the BBC article points out is that the problem with this ‘short-term intellectual gratification’ model of Innovation is that despite an illusion of progress every year, there is an inevitable “decrease in returns”, as continuously imptroving the existing will reach a point of no further benefit. People like Capecchi “look like they are failing” – until of course they succeed and hit the new idea, As the BBC points out, some researchers never do hit the new things all their lives, but the piece shows that places that do follow the harder path, and go after radical Innovation, despite not being able to show a year on year progress, are the ones that hit the home runs – and measured over a longer timeframe of several decades, that is what makes all the difference – they are the more effective.”

 

Case Study: Pro-active Log Review Might Be A Good Idea

“As it turns out, Bob had simply outsourced his own job to a Chinese consulting firm. Bob spent less that one fifth of his six-figure salary for a Chinese firm to do his job for him. Authentication was no problem, he physically FedExed his RSA token to China so that the third-party contractor could log-in under his credentials during the workday.”

 

The Panasonic Toughbook Conference

“Like most journalists everywhere, I am hungover.

I am sat in the basement of a hotel on the outskirts of Munich; the sort of hotel that must have sprung up fully-formed overnight, a massive swelling of glittering commerce emerging from the abandoned building sites and car parks and motorways that ring the city.

I am here for the launch of a new tablet. Panasonic are launching a new tablet computer for the business market. I am not a tech journalist. I have never done this before. I don’t know what’s going on.”

 

Not content with copying Martin Belam‘s excellent Friday Reading post, which he has now seemingly stopped, I have decided to also flatteringly immitate (rippoff) Roo Reynolds and his weekly letter i.e. You can now subscribe to these posts via email (assuming I have set it up correctly). You can also download the articles in a handy reading device friendly format.

Friday Reading #7

The world wide web seems to provide us with an endless source of knowledge and intrigue. Isn’t it brilliant? Here are some articles that caught my eye/mind this week. Here is any easyish to consume eReader friendly version.

Africa’s Grassroots Mobile Revolution: A Traveller’s Perspective

 “Understanding consumers in emerging markets – many of whom have very different requirements of a phone – has spurned the development of handsets with multiple phone books, phones marketed as torches and even handsets with no screen. If you think that most of the innovation is going on in the West, take a moment to look at what’s happening in India and Africa.”

 

Joy in the task

“You might not care much about fine dining or coffee. But you probably do value the skills of the artisan and might well believe that food is one of the ever-dwindling number of domains where individual human flair and creativity cannot be bettered by the mass-produced and mechanised. If so, you should care about the challenge to your assumptions that the rise of capsule coffee represents.”

 

The future according to Google’s Larry Page

“Page’s chauffeurless car service is no mere parlor trick. It is, as Page will tell anyone who’ll listen, the future of transportation. Never mind that most people think the mere idea of computer-driven cars is (1) preposterous, (2) dangerous, or (3) not much fun. Page makes the case for self-driving cars with the dispassionate logic of an engineer.”

 

Suds for drugs

“As the cases piled up after his team’s first Tide-theft bust, Thompson sought an answer to the riddle at the center of the crimes: What did thieves want with so much laundry soap? To find out, he and his unit pored over security recordings to identify prolific perpetrators, whom officers then tracked down and detained for questioning. “We never promised to go easy on them, but they were willing to talk about it,” Thompson says. “I guess they were bragging.” It turned out the detergent wasn’t ­being used as an ingredient in some new recipe for getting high, but instead to buy drugs themselves.”

 

Why did infinite scroll fail at Etsy?

“Seeing more items faster is presumed to be a better experience”, McKinley said. But the A/B tests showed various negative effects of the feature, including fewer clicks on the results and fewer items “favorited” from the infinite results page. And curiously, while users didn’t buy fewer items overall, “they just stopped using search to find these items.”

 

Total Recall: notes from my Leeds Digital Conference talk

“The more I thought about it, the more I realised my reluctance to walk away was due to a sense of waste. I’d paying into this particular digital pension for over six years, and it hadn’t yet matured. I don’t know what it was going to mature into exactly, but the urge to keep going was considerable.”

 

Bonus link i.e. one of my old posts that vaguely relates to Dean’s talk linked above.

 

 

Social networks or Data Repositories

“Can these repositories offer something unique worth sharing? A call to action tailored to that user? The thing that data repositories can easily generate are stats. Everyone loves stats. Especially if they are in pretty graphs or in small digestible formats.”

 

Friday Reading #6 (New Year Edition)

Another year has arrived. 2013 will see me turn 37 years of age. This weeks links seemed to fall into categories that I want to concentrate on this year.  I am at a bit of a career crossroads and I feel like I need to pick a direction instead of ambling along blindly. We will see how that works out. Here are the links accompanied by some rambling about why and what etc. eBook bundle readlist link is here

 

I want to make more stuff in 2013. I spend a bit too much time writing and talking and not enough time making. Too many reckons and not enough prototypes & products. You can’t really learn if you don’t make.

 

Unbored: The Power of ‘Making’ in the Classroom

‘Making mistakes and trying again and again (and often again) until you succeed also encourages what’s now being called a “prototyper’s mind,” an asset that many experts believe will be key to the 21st century job market, where the majority of careers today’s kids will pursue have yet to be invented.’

 

And in related news this great piece by Matt Edgar looks at how marketing agencies are increasingly trying their hands at making products with mixed results.

 

Ad agencies are discovering products like Columbus discovered America

‘Making things is hard, especially things to last, things that people will find useful in their everyday lives. And often people used to marketing things underestimate this.’

 

I am intrigued by products launched in alpha/beta publicly and how they progress. Banks are not great at this. Things hae to be perfect first time, or at least perceived that way internally. Why not launch things earlier  See what they might become?  This interview with  Babak Parvis of the Google Glass project is an interesting read on where they are with Glass and how fluid it all is.

 

Google Glass Features and Apps Still in Flux

‘We constantly try out new ideas of how this platform can be used. There’s a lot of experimentation going on at all times in Google. We’re also trying to make the platform more robust. This includes making the hardware more robust and the software more robust, so we can ship it to developers early this year.’

 

One of the thing I really need to improve on is not letting power mad little Hitlers frustrate me so much with their ‘computer/rules/I say no’ attitude. They have a job to do and I need to respect that. I also need to stop calling people power mad little Hitlers. Anyway it seems like Jeff Bezos has similar(ish) problems. I also love the focus on platforms and self service. Allowing/empowering people to build what they want is real innovation.

 

‘Even Well-Meaning Gatekeepers Slow Innovation’

‘I am emphasizing the self-service nature of these platforms because it’s important for a reason I think is somewhat non-obvious: even well-meaning gatekeepers slow innovation,” writes Bezos. “When a platform is self-service, even the improbable ideas can get tried, because there’s no expert gatekeeper ready to say ‘that will never work!’ And guess what – many of those improbable ideas do work, and society is the beneficiary of that diversity.’

 

Data, data, data will be a big focus next year. I am intrigued to see the progress of MiData in the UK as control of data is handed back to the people who create it. The companies that embrace this will show themselves to be in tune with the evolution of the web/world. The quantified self movement (is it a movement…well the fitness stuff kind of is in more ways than one) is a rich source of data and a rich source of frustration….a bit like banking. It is not that easy to get data out of some of these tracking devices. I also need to get fitter as I begin 2013 at I think my heaviest ever weight. The original article by Dan Hon on using data to get healthier earlier this year was one of the best things I read. A new version of the article was in Domus at the end of the year as well so allows me to add it in this bumper roundup.

 

Fitness By Design

‘The last six months have given me a deep, visceral insight into what it means to experiment with personal informatics. In a word, the best way to describe how this explosion of health data works is “messily”.’

 

As well as exercising my body I need to exercise my mind more thoroughly, less constant consumption of tweets and blogs and more well chosen long form reading. Bruce Sterling’s back catalogue would be included in this. His recent ‘State Of The World’ conversation with Jon Lebkowsky is fascinating stuff.

 

Topic 459: State of the World 2013: Bruce Sterling and Jon Lebkowsky

‘I like the “Quantified Self” trend — I’d certainly like to know moreabout what’s going on in my own body. It doesn’t seem fair that it’s such an unknown world in there, wilder and lesser-known than the Amazon. But I wonder what will happen when this practice mainstreams, and becomes less of a fringe hobby for numerate Yankee geeks.’

 

Another area I feel I should research more is the classic innovation case studies, revisit Clayton Christensen’s work for example. I think we have a major innovation failure case study playing out right now with Nokia and this recent article gives a good overview of what on earth has gone so wrong.

 

Innovate Or Die: Nokia’s Long-Drawn-Out Decline

‘So where did it all go wrong for Nokia? The cause of the company’s decline looks very simple with hindsight: Nokia should have moved off its smartphone platform Symbian and onto its next-generation platform, MeeGo, much sooner than it did. Years sooner.’

 

I also have an interest in marketing. I wonder why most of it is so shit. Why is it so focused on making us buy more things? It is ruining a whole host of major web services as they have to live up to those wild valuations and the new share holders demand dollars and cents. This sums it up perfectly.

 

Unnatural Acts And The Rise Of Mobile

‘A major symptom of the frenzy to monetize is that previously platform-centric products are reverting to destination-site thinking. Twitter’s adoption of media embedding, Instagram’s decision to pull its content from Twitter, Facebook’s launch of Poke and Google’s failure to add a write API to its G+ platform all display an “own the user” mentality.’ 

 

Going back to the making things theme, I wish I was a designer. I failed the subject horribly at school. (I vaguely remember a horrific football stadium I ‘designed’) I would like to try again. It is such an over looked/misunderstood thing in the world of banking. This piece by Aral Balkan is focused on a particular type of design i.e. web, as it is in response to an article that seems to have tickled his ire but I think it covers my feelings on the approach to design by most banks.

 

‘Design is not veneer’

‘None of us are born designers. It is not a talent. It has very little to do with being able to draw well or make things look pretty (we are talking about design here, not illustration). The way something looks is not veneer layered on top of its functionality. The two are inextricably linked. The way a thing looks creates inherent expectations about how it is meant to be used. This is called an affordance.’

 

And finally, thankfully, I would like to do less this year. I would like to have a more singular focus instead of getting distracted like a fat child in a sweet shop. This…

 

I want less for Christmas

‘Less judgments. I mentioned this before. But everytime I find myself thinking: “Jojo is an idiot!” I’m going to replace the exclamation point with a question mark. “Jojo is an idiot?” I want to walk around the world in a constant state of bewilderment.’

 

and this…

 

The magic of doing one thing at a time

‘Establish regular, scheduled times to think more long term, creatively, or strategically. If you don’t, you’ll constantly succumb to the tyranny of the urgent. Also, find a different environment in which to do this activity — preferably one that’s relaxed and conducive to open-ended thinking.’

 

And that is that. I have been finding myself drawn to the famous quote by Antoine de Saint-Exupery ‘A goal without a plan is just a wish’ let’s see if I get beyond these being just wishes. Happy 2013.